Industry Trends, Best Practices, Proof
Points…And More

Autotask Content Library

Case Study
“Autotask Endpoint Management has a very light touch interface which is really useful for our administration teams as it gives them a simple way to search for and remotely take over customers’ machines. It also provides a more in depth, web-based interface that our technicians use to set up software deployments, automate monitoring of tasks and schedule alerts to deal with the more technical aspects of the software.”
Case Study
“With Autotask we have more control over our operations, which has led to more efficiency and accountability.” - Nathalie Deen, Service Delivery Manager
Case Study
“We’ve already seen dramatic improvements to productivity. Autotask is going to completely transform our billing process and the entire customer experience.” -Tim Walker, Managing Director
Case Study
Synoptek provides information technology management services and support to organizations worldwide. Martin Liberal, Senior Consultant/Project Manager, said, “We have been using Autotask for five years. During that time, we have grown from 40 employees to 220 and have made several acquisitions. We’ve been able to leverage Autotask every step of the way to effectively manage our growth at every stage in the business. We see a lot of value out of our investment in Autotask.”
Case Study
Platte Rivers Networks is an IT Service Provider offering technology and IT support to small and medium sized businesses across Colorado. Autotask is critical to the business. Sam Hickler, Vice President, Operations, said, “Autotask is the central point of all information in our business. We use it for every part of our business process from prospecting and sales to onboarding and managing client support.”
Case Study
For more than 35 years, Champion Solutions Group, an IT solutions provider and professional services organization has been selling hardware, software and services to small-medium sized businesses.
Video
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions.
Case Study
“Autotask RMM is so easy to deploy and provides the detailed system information we need to effectively and efficiently support our 200 customers.” - Sean Arbeznik, President and Founder,TCC Technology Solutions
Video
Hear what two Autotask beta participants—Gary Power, Director of Client Services, Power Consulting Group and Daniel Moshe, CEO, TechGuru—have to say about the completely redesigned user interface, the exciting features and functionality and what it means for their business.
Case Study
“Autotask is our 11th employee. It saves us more than $50,000 a year, at least, because of what it does automatically for us.” - Daniel Moshe, CEO, Tech Guru
Case Study
Kristian Wright, Managing Director, said, “Our customer satisfaction levels have increased by 25% year on year which we track annually through the survey tool. As a result, we’ve seen our turnover increase three-fold in the last three years since we’ve be
Case Study
Desiré Cilliers, Service Manager said, “We’re now logging 60% more calls. As well as increasing our revenue, and we are providing more detailed reports for our customers which shows just how much work we are doing for them.”
Case Study
Vince Tinnirello, Founder and CEO, said, “As a business owner, it is powerful and enabling to see our profitability by line of business, by recurring managed services and by project. We’re able to identify the gaps, make appropriate adjustments and watch
Infographic
Infographic & Checklist
Cloud Poser vs. Cloud Pro
Cloud computing enables people and companies to access applications from any computer. But the cloud has created a new group of “cloud posers,” inexperienced software developers who make bold (and untrue) claims about the performance of the cloud-based applications they manage. Can you spot a cloud poser? A few signs below help separate the posers from the pros.
Webinar
In an age when customers have access to a growing variety of technologies and vast amounts of data about your company and your competitors, customer experience is the only sustainable competitive advantage.
eBook
Moving from an hourly, fee- based break/fix (B/F) service model to a managed services (MS) recurring-revenue model provides benefits to both ITSPs and their customers. Download this Smart IT Guide to get a customizable, 5 step framework to pricing your managed services.
White Paper
Driven by a demand for cloud-based applications and services, UK Information Technology Service Providers (ITSPs) are predicting strong growth this year.
Webinar
Projects are at the core of your IT services business model… but how do you know that your projects are being completed in the most efficient and profitable manner? Also, as your business grows and you add employees how do you know that your projects are being completed to the same standard of excellence that your brand demands to differentiate from your competitors? Join Steve Alexander, CEO of MSP Ignite & Autotask Certified Consulting Partner as he helps you understand how to save time and increase profits within your services by using project templates. He will show you how standardizing your projects will provide greater accountability and efficiency to your overall service operations. Steve will walk through a few real-life examples and will specifically spend some time highlighting a Backup & Disaster Recovery (BDR) project. This conversation will be enhanced by Autotask’s Richard Akullian & Datto’s Rob Rae as they discuss how integrating your key business solutions will only enhance the speed at which you can resolve client issues and get your bill out the door.
Video
In this brief overview, learn 10 steps IT service providers can take to improve efficiency, accountability and analytics to drive their company’s performance with an IT business management platform.
Case Study
Now, we can look at the data at a glance on a dashboard, view it, analyze it and manipulate it as we need to for the executive team and trend what’s going on to predict what we need to do for the business going forward.