Industry Trends, Best Practices, Proof
Points…And More

Autotask Content Library

eBook
The Smart IT PSA Buyers Guide helps you identify the key features that your Professional Services Automation (PSA) solution needs to have, including enhanced automation, the ability to unify your essential business processes and manage and monitor your entire IT estate, to help your business grow.
eBook
The 2016 IT Service Provider Benchmarking Study includes responses from 1,100 IT service providers in North America, Europe and around the world. Find out what they had to say about endpoint growth and security concerns, measuring customer satisfaction, SLAs and IT hiring plans.
eBook
This document gives real-world use cases in both general business and vertical-specific terms to explain how Autotask Workplace improves mobility, collaboration and control in relatable business terminology.
eBook
File sync & share solutions are growing in popularity among business users... and they're not just a trend, they're here to stay. Download this eBook to find out why reselling FSS from Autotask helps you capitalize on a timely opportunity with a solution that's easy to use and easy to deploy.
eBook
When you're ready to offer the Autotask Workplace solution to your clients, it’s crucial that you help them understand exactly why having an file sync and share (FSS) solution is so important and what to look for in one.
eBook
Ramp up sales with break/fix, managed services, cloud solutions and everything in between!
eBook
With 1,800 global respondents, this in-depth market study is the largest known survey of managed services providers in the industry. Respondents shared insights about what’s currently impacting the state of the market and what’s ahead in terms of profitable growth opportunities.
eBook
Moving from an hourly, fee- based break/fix (B/F) service model to a managed services (MS) recurring-revenue model provides benefits to both ITSPs and their customers. Download this Smart IT Guide to get a customizable, 5 step framework to pricing your managed services.
eBook
The challenge is figuring out how best to get that feedback so you can act on it and meet or exceed customer expectations. Get a step-by-step guide to automating surveys and tying them right into your ticketing systems for maximum impact.
eBook
Learn how you can optimize 10 essential business processes through automation and integration with an IT Business Management platform