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EMEA Help Desk Administrator

Job Status: Full Time
Location: Richmond-upon-Thames, Surrey, UK

Title: EMEA Help Desk Administrator

Status: Fulltime

Location: Richmond, London UK

Department: Technology

Reports To: Director of Technology & Infrastructure

Job Summary: 

  • The EMEA Help Desk Administrator will be responsible for troubleshooting, repair and maintenance of workstations and peripherals for European office locations as well as providing first level tech support. They will work with server and network administrators to escalate tickets appropriately when necessary.

Essential Responsibilities:

  • Provide first line response for local and remote users requiring assistance with hardware/software technology issues and problems
  • Track issues to resolution utilizing internal helpdesk software.
  • Escalate more complex issues to the appropriate internal support teams.
  • Maintain an inventory of spare workstations, laptops, and peripheral devices/equipment.
  • Interact with suppliers to ensure timely delivery of required hardware/resources.
  • Serve as a point of contact for the Technology team to the organization for technology-related problems

Qualifications:

  • Minimum of 3 years of hands-on, practical experience with Microsoft Windows 7.
  • Minimum of 3 years of hands-on, practical experience with Microsoft Office 2007/2010
  • Excellent communication, organization and documentation skills.
  • Excellent interpersonal skills.
  • Experience with various Internet technologies such as Office365 and VoIP systems.
  • Positive attitude, motivation and a desire for continuous improvement.

Education Requirements:

A-level required, Foundation degree or equivalent experience welcome

About Autotask, a Vista Private Equity Company and the #1 provider of web-based IT Services Management Software:

Since its founding in 2001, Autotask has become the #1 provider of web-based IT Services Management Software, used by thousands of IT service professionals worldwide. Autotask's success is based on its proven ability to help IT service professionals automate and manage people, projects, and processes more efficiently and to run their businesses better and more profitably. 

Autotask has been designed for use by IT Service providers and Managed Service Providers (MSPs) and is crafted to fit their business model. While Autotask provides tools to help every employee function more productively, it also offers reporting capabilities that managers need to analyze profitability in real time. Any company that needs to manage workforce resources efficiently and service customers will find that Autotask will help maximize ROI.  

Vista Private Equity:

We are funded and backed by Vista http://www.vistaequitypartners.com/home

****Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

Autotask is an Equal Opportunity Employer

Job Summary: 

  • The EMEA Help Desk Administrator will be responsible for troubleshooting, repair and maintenance of workstations and peripherals for European office locations as well as providing first level tech support. They will work with server and network administrators to escalate tickets appropriately when necessary.

Essential Responsibilities:

  • Provide first line response for local and remote users requiring assistance with hardware/software technology issues and problems
  • Track issues to resolution utilizing internal helpdesk software.
  • Escalate more complex issues to the appropriate internal support teams.
  • Maintain an inventory of spare workstations, laptops, and peripheral devices/equipment.
  • Interact with suppliers to ensure timely delivery of required hardware/resources.
  • Serve as a point of contact for the Technology team to the organization for technology-related problems

Qualifications:

  • Minimum of 3 years of hands-on, practical experience with Microsoft Windows 7.
  • Minimum of 3 years of hands-on, practical experience with Microsoft Office 2007/2010
  • Excellent communication, organization and documentation skills.
  • Excellent interpersonal skills.
  • Experience with various Internet technologies such as Office365 and VoIP systems.
  • Positive attitude, motivation and a desire for continuous improvement.

Job Summary: 

  • The EMEA Help Desk Administrator will be responsible for troubleshooting, repair and maintenance of workstations and peripherals for European office locations as well as providing first level tech support. They will work with server and network administrators to escalate tickets appropriately when necessary.

Essential Responsibilities:

  • Provide first line response for local and remote users requiring assistance with hardware/software technology issues and problems
  • Track issues to resolution utilizing internal helpdesk software.
  • Escalate more complex issues to the appropriate internal support teams.
  • Maintain an inventory of spare workstations, laptops, and peripheral devices/equipment.
  • Interact with suppliers to ensure timely delivery of required hardware/resources.
  • Serve as a point of contact for the Technology team to the organization for technology-related problems

Qualifications:

  • Minimum of 3 years of hands-on, practical experience with Microsoft Windows 7.
  • Minimum of 3 years of hands-on, practical experience with Microsoft Office 2007/2010
  • Excellent communication, organization and documentation skills.
  • Excellent interpersonal skills.
  • Experience with various Internet technologies such as Office365 and VoIP systems.
  • Positive attitude, motivation and a desire for continuous improvement.
Disclaimer:
Autotask is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Autotask about this opening. All resumes submitted by search firms/employment agencies to any employee at Autotask via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Autotask; no fee will be paid in the event a candidate is hired by Autotask as a result of the unsolicited referral or through other means.