Software Defect Coordinator

Job Status: Full Time
Location: Albany, NY
The Software Defect Coordinator is responsible for the initial triage and correction of all reported software defects.  They will act as a liaison between engineering and client services to assure efficient, high quality resolutions to customer reported issues, as well as address internally reported issues in a timely fashion with high quality. 
 Essential Responsibilities:
  • Qualify issues reported by the Product Support Team and manage development efforts on confirmed software defects.
  • Follow processes designed to support prioritizations and escalations initiated by the Product Support Team to ensure that customer reported issues are worked with the appropriate level of urgency.
  • Maintain lines of communication with the Product Support Team to ensure continuous customer communications on status of open issues.
  • Work directly with Product Management and Software Design to ensure that all defect fixes are consistent with business requirements.
  • Work directly with customers as needed to help verify and understand reported issues.
  • Review, qualify, and escalate internally reported issues to ensure that high priority defects are addressed before they are reported by customers. 
  • Strong process and project management skills.
  • Strong inter-personal skills, and a demonstrated ability to interface and maintain positive, constructive relationships with peers throughout the organization.
  • Ability to interface with other departments within the organization. 
  • Outstanding attention to detail.
  • A good understanding of the Software Development Lifecycle.
  • Excellent communication, organization, documentation, written, verbal, and presentation skills.
  • Experience with Microsoft Windows, Microsoft Office and other business-related software 
  • Strong troubleshooting skills.
  • Positive attitude, enthusiasm, motivation and a desire for continuous improvement. 
Education and/or Experience: 
  • Bachelor’s degree or equivalent work experience.
  • Prior Autotask product knowledge preferred. 
Autotask is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Autotask about this opening. All resumes submitted by search firms/employment agencies to any employee at Autotask via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Autotask; no fee will be paid in the event a candidate is hired by Autotask as a result of the unsolicited referral or through other means.