Customer Success Intern

Location: Albany

At Datto our mission is to be a hero to the companies we serve, 24/7/365. Datto solutions safeguard businesses from IT disasters, human error, and malicious activity. With Datto defending business data, we promise our partners business continuity with uninterrupted access to data on-site, in transit, and in the cloud. Whether it's helping them over the phone or sending our Disaster Response Team to the rescue we are committed to keeping data safe, recoverable, and accessible. It's this commitment that has made us the world’s leading provider of MSP delivered IT solutions. Datto is headquartered in Norwalk, CT, with offices worldwide.

A look inside the job:

  • Creating a Process for New Clients - Gather information and develop a sales hand off process for new customers and add-on purchases
  • Perform customer exit interviews and/or surveys and collect feedback
  • Perform analysis and develop a reporting process targeting trends
  • Perform analytics on customer health, product adoption, and cancellations

Does your profile include:

  • Must be a current college student in pursuit of a four-year degree. Looking for majors including but not limited to Mathematics, Data Sciences, Data and Information Analytics
  • Strong analytical and problem-solving skills
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Excellent verbal and written communication skills
  • Proficiency with Microsoft Excel, PowerPoint, G-Suite
  • Acute attention to detail
  • Ability to handle multiple projects and meet deadlines
  • Experience presenting data and analytics
Autotask is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Autotask about this opening. All resumes submitted by search firms/employment agencies to any employee at Autotask via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Autotask; no fee will be paid in the event a candidate is hired by Autotask as a result of the unsolicited referral or through other means.