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Show Your Customers Some Love this Valentine's Day- Ask for Feedback!

February 06, 2018  
ITSPs and MSPs are becoming more customer-centric and that’s a really great thing because it’s more important than ever. In fact, 52% of more than 1,000 global service provider Metrics that Matter™ survey respondents said they use their customer satisfaction rating as a way to measure success - a 7% increase from 2016.
 
So how can you show your customers even more love? Ask them for feedback about how you’re doing and what services they like, want or need. This is a win-win: they’re impressed you care about what they have to say and will use it to do better, and you get valuable feedback to learn more about where you can improve and where you’re doing well (aka killing it!).
 
Having an automation tool like Autotask PSA makes it easy to get feedback from your customers, with an automated, built-in survey feature that links results to the corresponding account and ticket. Surveying your customers and using that data to better your business doesn’t get any easier than this. Check out how you can give more love to your customers by tracking their satisfaction here and see how service providers are tracking their customer satisfaction and other key metrics here


 

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